a call that mattered: W redemption
January 10, 2007 by Chris | permalink
i rarely write to a hotel to critique them. The Atlanta W [see earlier entry] passed my tolerance threshold. After a few meek email exchanges I got a call from the General Manager. We had a GREAT talk - and I am convinced that she really did care and meant what she said. up to that point the customer service was 'point and click'.
we all have to make an effort to make an difference. she did. and it has! Instead of avoiding the W group, I now look forward to the W redemtion! it does not take much to make the difference that matters..... for the big stuff.
what small effort can each of us make that would stop climate change? end poverty? end child abuse? create gender equity? what would happen if we noted that small thing EVERY DAY?
maybe we should all just try.
