Capital Hilton. Washington DC
October 24, 2007 by Chris | permalink
arrived at 0200 after a very long delay on the flight from Chicago. the security guard at the entrance simply pointed to the right. not a word of welcome. got to the desk and had to yell 'anybody here?' after waiting for about three or four minutes. [which is an eternity at 0200!]. my ears were still compacted from the decent - a gift from the cold i developed while in Maine at Poptech - so i could not here the gentleman very well. niceties done. room? smoking was reserved. he asked if i wanted the smoking room. of course not, it is in my HiltonHonors profile? yes it is in your profile. i don't know why a smoking room was reserved for you. well, we don't have any more non-smoking rooms. oh really? well, there is one. ok, thanks. well, you can move to a different one tomorrow, we are all sold out tonight. no thanks. room is ok. view to nothing, really. just to office buildings with their lights on at 0250 in the morning. no wonder the country has used up all its oil. the desk is too high for a laptop. the chair has arms that would be considered wonderfully worn if this was a retirement home. the bathroom has a hook in the shower where i can hang my shirts to unwrinkle which is clever. instead of the standard coffeemaker there is a direct in the dual mug coffeemate that is pretty cool as well. wireless seems to work ok......
But, Hilton has really a lot of work to do..... do they not use their data for those who are frequent travelers? why should we bother to give them the marketing database if they don't have the courtesy to use the data for their guests? or, perhaps it is really ONLY a marketing ploy. in any case, they certainly need to try harder. this is the second bad experience.
