CISCO Summit Day 1 - Harald Lemke
December 09, 2007 by Chris | permalink
Harald Lemke, German State of Hesse State Sect and CIO. GERMANY 115 - A BRIDGE BETWEEN CITIZENS AND THE GOVERNMENT.
The german Government is unifying their public services switchboard into one telephone number...115. 80% of questions should be able to be answered with this first call. its intention is to turn the administrations into more responsive entities rather than unresponsive elephants. the 115 project will be regionalized so that all over the nation anyone anywhere need only call one number to know how to get to gov't services. it is also an acknowledgment of the need of a nationwide policy for information access.
http://www.megovconf-lisbon.gov.pt/index.php?option=content&task=view&id=51
